Privacy policy
Welcome to Pet Serene (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit pet-serene.com or make a purchase from our store.
1. Information We Collect
When you shop with us or browse our site, we may collect the following information:
Personal Information You Provide:
• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Order history and product preferences
• Any messages or communication you send us
Information Collected Automatically:
• IP address, browser type, and device information
• Pages visited, time spent on site, and referral sources
• Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support
• Send promotional emails and offers (only if you opt in)
• Improve our website, products, and shopping experience
• Prevent fraud and protect our store and customers
• Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We share your information only with trusted partners who help us run our business, including:
• Payment processors (Shopify Payments, PayPal, Stripe) to process transactions
• Shipping partners to deliver your orders
• Email and marketing platforms to send you updates (with your consent)
• Analytics providers like Google Analytics and Meta to understand site performance
• Legal authorities when required by law
4. Cookies & Tracking
Our site uses cookies to remember your preferences, keep items in your cart, and analyze traffic. You can disable cookies in your browser settings, though some features of the site may not work properly without them.
5. Your Rights
Depending on where you live, you may have the right to:
• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing emails at any time (use the unsubscribe link in any email)
• Request that we stop processing your data
To exercise any of these rights, email us at support@pet-serene.com.
6. Data Security
We use industry-standard encryption (SSL) and secure payment processing to protect your information. While no online transmission is 100% secure, we take every reasonable measure to keep your data safe.
7. Data Retention
We retain your information for as long as your account is active or as needed to fulfill orders, comply with legal requirements, and resolve disputes.
8. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of those external sites. Please review their policies separately.
9. Children’s Privacy
Our store is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect any changes. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, reach out to us:
Pet Serene Email: support@pet-serene.com Website: pet-serene.com