Terms of service
Welcome to Pet Serene! These Terms of Service (“Terms”) govern your use of pet-serene.com (the “Site”) and any purchases made through our store. By accessing or using our Site, you agree to be bound by these Terms. If you don’t agree, please don’t use our Site.
1. About Us
Pet Serene operates pet-serene.com, an online store offering pet products for dogs and cats, shipping across the United States. Throughout these Terms, “we,” “us,” and “our” refer to Pet Serene. “You” and “your” refer to you, the customer or visitor.
2. Eligibility
By using our Site, you confirm that:
• You are at least 18 years old, or accessing the Site under the supervision of a parent or legal guardian
• You have the legal capacity to enter into a binding contract
• You will use the Site in accordance with these Terms and all applicable laws
3. Account Registration
You may browse our Site without creating an account, but some features (like order tracking and faster checkout) require registration. When you create an account, you agree to:
• Provide accurate, current, and complete information
• Keep your login credentials confidential
• Notify us immediately of any unauthorized account access
• Take responsibility for all activity that occurs under your account
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Products & Pricing
Product Information:
We do our best to display accurate product descriptions, images, and colors. However, we cannot guarantee that your screen displays colors exactly as they appear in real life. Slight variations between product photos and the actual item may occur.
Pricing:
All prices are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to correct any pricing errors before processing your order.
Availability:
All products are subject to availability. If an item becomes unavailable after you place an order, we’ll notify you and issue a full refund for that item.
5. Orders & Payment
Order Acceptance:
When you place an order, you’re making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Reasons for declining may include:
• Product unavailability
• Errors in product or pricing information
• Suspected fraudulent activity
• Issues with payment verification
Payment:
We accept major credit cards, debit cards, PayPal, and other payment methods listed at checkout. By placing an order, you confirm that the payment information you provide is accurate and that you’re authorized to use the payment method.
Sales Tax:
Sales tax will be calculated and applied at checkout based on your shipping address, where applicable.
6. Shipping & Delivery
Shipping terms, costs, and delivery times are detailed in our Shipping Policy. Once an order leaves our facility, delivery is the responsibility of the shipping carrier. Estimated delivery times are not guaranteed.
7. Returns & Refunds
Our return and refund process is outlined in our Refund & Return Policy. By placing an order, you agree to the terms outlined in that policy, including the 7-day return window and eligibility requirements.
8. Intellectual Property
All content on this Site — including logos, text, images, graphics, product photos, and design — is the property of Pet Serene or our licensors and is protected by US and international copyright and trademark laws.
You may not:
• Copy, reproduce, or republish our content without written permission
• Use our branding, logos, or product images for commercial purposes
• Modify or create derivative works from our content
• Use any automated tools (bots, scrapers) to access the Site
Personal, non-commercial use of the Site is permitted.
9. User Conduct
When using our Site, you agree not to:
• Violate any local, state, federal, or international law
• Submit false, misleading, or fraudulent information
• Attempt to hack, disrupt, or gain unauthorized access to the Site
• Upload viruses, malware, or any malicious code
• Harass, abuse, or harm other users or our staff
• Use the Site for any commercial purpose without our written consent
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
10. Product Use & Pet Safety
Our products are designed for the enjoyment and care of pets. By purchasing from us, you agree:
• To supervise your pet when using our products, especially toys and chews
• To follow product instructions and any safety warnings
• That Pet Serene is not liable for injury, illness, or harm caused by misuse of products
• To consult a veterinarian if you have concerns about your pet’s health or product suitability
We’re a pet retailer, not a veterinary service. Always consult a licensed vet for medical advice.
11. Disclaimer of Warranties
Our Site and products are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that:
• The Site will be uninterrupted, error-free, or secure
• Products will meet your specific expectations
• Any defects will be corrected immediately
To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the fullest extent permitted by law, Pet Serene and its team shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products, including but not limited to:
• Loss of profits, data, or goodwill
• Personal injury or property damage caused by misuse of products
• Errors, delays, or interruptions in service
Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product in question.
13. Indemnification
You agree to indemnify, defend, and hold harmless Pet Serene, its owners, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:
• Your violation of these Terms
• Your misuse of the Site or products
• Your violation of any third-party rights or applicable laws
14. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or actions of any third-party sites. Visiting external links is at your own risk.
15. Promotional Emails & Marketing
By placing an order or signing up, you may receive marketing emails from us. You can unsubscribe at any time using the link at the bottom of any email or by emailing support@pet-serene.com.
16. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date at the top reflects the most recent changes. Continued use of the Site after updates means you accept the new Terms. We encourage you to review this page periodically.
17. Governing Law
These Terms are governed by the laws of the United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be resolved in the courts of the United States.
18. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms, along with our Privacy Policy, Shipping Policy, and Refund & Return Policy, constitute the entire agreement between you and Pet Serene regarding your use of the Site.
20. Contact Us
Questions about these Terms? We’re here to help.
Pet Serene
Email: support@pet-serene.com
Website: pet-serene.com
Response Time: Within 24 hours (Mon–Fri)